1. Refund Eligibility

At Dot Com Solutions, we are committed to providing high-quality services and ensuring customer satisfaction. Our refund policy outlines the conditions under which refunds are granted for services rendered.

2. No Refunds for Early Cancellation

We understand that circumstances may change, and you may need to cancel a service before its end date. However, please note that we do not provide refunds for services that are canceled before their scheduled end date. The services will continue to be rendered until the originally agreed-upon end date.

3. Refund Exceptions

Refunds may be considered under the following exceptional circumstances:

– Non-Delivery: If we are unable to deliver the service as specified in the agreement.
– Service Disruption: If a service experiences prolonged and severe disruptions that significantly impact its functionality.
– Billing Errors: If there are billing errors resulting in overcharges.

4. Refund Request Process

If you believe you are eligible for a refund under the exceptional circumstances mentioned above, please follow these steps:

– Contact our customer support team at sales@dotcomsolutiononline.com as soon as the issue arises.
– Provide detailed information about the problem, including any supporting documentation.
– Our team will review your request and may request additional information if necessary.

5. Refund Approval

Refunds are subject to approval by Dot Com Solutions. We reserve the right to deny refund requests that do not meet the exceptional circumstances outlined in this policy.

6. Method of Refund

Refunds, if approved, will be issued using the same method of payment used for the original transaction. The processing time for refunds may vary depending on the payment method and financial institutions involved.

7. Contact Us

If you have any questions or concerns about our refund policy, please contact us at info@dotcomsolutiononline.com.